What is Bustler Dial-a-Ride?

Woking Bustler buses lined up Image

What is Bustler Dial-a-Ride

Dial-a-Ride is a door to door transport service for residents of Woking Borough who have reduced mobility or a disability which prevents the use of normal public bus services. Our buses are specially adapted to cater for people with all disabilities including those using wheelchairs. Assistance dogs are welcomed.

You do not have to have a disability in order to use Bustler Dial-a–Ride. The service is available to young and old alike, whether your mobility difficulty is as a result of permanent or temporary disability, age, accident or illness. An escort may travel with you too if you need extra assistance.

We provide a reliable, personal and friendly service designed to help you enjoy greater freedom and independence – all our drivers are fully trained to ensure your journey is as comfortable and easy as possible.

Bustler can take you into Woking Town Centre, to visit friends, relatives, or one of the many leisure facilities within Woking Borough.

Dial-a-ride, is a multiple pick-up, multiple drop-off, door-to-door service. Bookings can be made up to 2 weeks in advance, however the schedule timings may not be confirmed until the day before travel.

We will always try to arrive at the requested time, but due to the nature of the service, we may arrive up to 30 minutes before or 30 minutes after the booked time. This can be due to customers cancelling on the day or a customer requiring more time, traffic and weather conditions may also cause changes to the schedule.

If you have concerns about vehicle arrival times, on the day of travel, please contact the booking line.

The service operates between 09.30 am and 2.30 pm Monday to Friday – all times refer to first and last pick-ups.

In 2021, we were proud to celebrate our 30th anniversary. To see some pictures of the event or our services in action, go to Bustler in pictures!

Hugh - a WCT Driver- image

Using Bustler Dial-a-Ride

Bustler operates across Woking Borough – from Brookwood and Knaphill in the west to Byfleet in the east. We will collect you from your front door and take you wherever you wish to go in Woking – and bring you home again of course!

In Woking Town, you can be dropped off at one of two drop off points:

  • Civic Offices for the Peacocks shopping centre, New Victoria Theatre, Cinemas, Library, and Town Square;
  • Commercial Way for Wolsey Place (east), Christ Church, Barclays Bank.

Bustler Dial-a-Ride can also drop you off at any of the Centres for the Community, supermarkets, Health Centres, doctors surgeries and Woking Community Hospital.

In order to make a trip on Bustler Dial-A-Ride, you must first become a registered user. To do this, go to the Membership page, and then complete and submit the form.

Once you have been registered, you will be given a membership number.

To book a trip on Bustler Dial-A-Ride (subject to availability), ring the booking line 01483 724433, quoting your membership number.

Agree a pick up and return time with our operator and Dial-A-Ride will collect you from your home.

Dial-a-Ride prices

Single trip each way fares

When you call in or make a booking we can confirm which area your trip falls under.

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The Dignity Do’s – High quality services that respect people’s dignity do – View them here


To be the best Community Transport provider in the South of England.


To be a valued community organisation providing sustainable, affordable and accessible transport that is relevant for local people.

Please remember – you must request your trip on Bustler at least the day before – we are not allowed to take bookings on the day of travel.

There is a small charge for the Dial-A-Ride service to help meet our costs. A fare of between £3.90 and £4.30 for a single journey within Woking Borough is paid to the driver when you board Bustler. Bearing in mind that Bustler offers a door-to-door service, we believe that this fare offers our members excellent value for money.

Next day booking

(Subject to availability)
09.30 am to 11.30 am (Monday to Friday)

Up to 14 days in advance

(Subject to availability)
09.30 am to 2.30 pm

Booking Line –

woking bustler mobile phone icon


01483 724433

Can the Woking Bustler help you?

  • Do you have a permanent or temporary disability, or reduced mobility, which makes it difficult to access mainstream public transport?
  • Aged over 65?
  • Experience pain or discomfort when accessing mainstream public transport? This could be getting to the bus stop (walking/wheelchair), getting on the bus, when travelling on the bus, or waiting for the bus.
  • No mainstream transport available?

Woking Bustler is a life saver it picks me up every tuesday and takes me to the community hall and then takes me home again – thanks.

Gary, from Knaphill

Once again thanks so much for your help, you relate to the guests so wonderfully and that helped to make it a great day!
Best wishes for a Happy New Year!

Anne Roberts, Woking Lions

Vehicle, Timeliness, Travel Time, Driver, Route Taken

The whole experience ran very smoothly on time.
This service is very much appreciated as public transport is not available for such journeys.

Feedback from customer