What is Bustler Dial-a-Ride
Dial-a-Ride is a door to door transport service for residents of Woking Borough who have reduced mobility or a disability which prevents the use of normal public bus services. Our buses are specially adapted to cater for people with all disabilities including those using wheelchairs. Assistance dogs are welcomed.
You do not have to be disabled in order to use Bustler Dial-a–Ride. The service is available to young and old alike, whether your mobility difficulty is as a result of permanent or temporary disability, age, accident or illness. An escort may travel with you too if you need extra assistance.
We provide a reliable, personal and friendly service designed to help you enjoy greater freedom and independence – all our drivers are fully trained to ensure your journey is as comfortable and easy as possible.
Bustler can take you into Woking Town Centre, to visit friends, relatives, or one of the many leisure facilities within Woking Borough. The service has also been extended to cover St Peters, Royal Surrey County and Ashford hospitals.
Dial-a-ride, is a subsidised multiple pick-up, multiple drop-off, door-to-door service. Bookings can be made up to 2 weeks in advance and 4 weeks for a medical appointment, however, the schedule timings may not be confirmed until the day before travel.
We will always try to arrive at the requested time, but due to the nature of the service, we may arrive up to 30 minutes before or 30 minutes after the booked time. This can be due to customers cancelling on the day or a customer requiring more time, traffic and weather conditions may also cause changes to the schedule.
If you have concerns about vehicle arrival times, on the day of travel, please contact the booking line.
The service operates between 09.00 am and 4.30 pm Monday to Friday, and between 09.00 am and 1.30 pm on Saturdays – all times refer to first and last pick-ups.
In 2016, we were proud to celebrate our 25th anniversary. To see some pictures of the event or our services in action, go to Bustler in pictures!