FAQ’s
Frequently asked questions
Yes. From April 2024 an annual registration fee of £26 is required to use the service. Click here for more details
If you passed your car driving test before January 1997, you can apply to become a Bustler driver.
You will be required to attend an interview, undergo first aid, manual handling, safe guarding, and minibus driver training, pass a medical and disclosure checks.
WCT Bustler covers all costs for training and checks.
No, WCT Bustler is independent of the council.
We have 14 electric vehicles within our fleet – 8 of these are accessible.
Our plan is for our fleet to be fully electric by 2030.
The vast majority of our staff do get paid, however we also have a small number of volunteers.
Yes, there is an annual registration fee of £26.
The dial-a-ride service is run for the residents of Woking Borough and it’s operating area is restricted to within the Borough.
We do offer enhanced dial-a-ride for customers wishing to travel outside of the borough.
Due to the complexities of scheduling dial-a-ride and the use of multiple vehicles in multiple locations,
it is not currently possible to have more than one person amending the system at a time.
The dial-a-ride booking line is operated by one person.
The line is open 9:30 – 11.30 and 14:30 – 16:00 Monday to Friday.
These times are designed to allow time for the operator to deal with voice messages and email bookings.
WCT Bustler operates on a best practice principle, this among other considerations requires us to hold reserves to cover a six month operating period.
In addition, a commercial operator is required to hold in reserve £8,000 for its first vehicle and £4,450 for every additional vehicle.
Dial-a-ride is a multiple pick-up and multiple drop-off service.
For this reason there may be times when only one passenger is on board.
However, on other occasions there may be several people on board at the same time i.e. all passengers travelling to the same destination, shops etc.
Due to funding and the lack of demand currently there is no Dial-a-Ride service on Saturdays.