FAQ’s
Frequently asked questions
There are five options available to pay for your Dial-a-Ride Membership:-
1. A cheque made payable to Woking Community Transport Ltd and sent to the address below or handed to the driver.
2. Cash handed to the driver. Please only use this option if you cannot use any of the other options.
3. A debit card payment made via the card reader on the bus.
4. A debit card payment can be made over the phone by calling the booking line on 01483 724433.
5. A BACS transfer to Woking Community Transport.
Bank Name: NatWest Bank
Sort code: 60-24-20
Account number: 89811011
Receipts will be provided for all methods of payment used.
If you have any questions regarding payment of the dial-a-ride membership, please call the WCT Finance Manager on 01483 744805
Yes. From April 2024 an annual registration fee of £26 is required to use the service. Click here for more details
If you passed your car driving test before January 1997, you can apply to become a Bustler driver.
You will be required to attend an interview, undergo first aid, manual handling, safe guarding, and minibus driver training, pass a medical and disclosure checks.
WCT Bustler covers all costs for training and checks.
No, WCT Bustler is independent of the council.
The fleet comprises:
18 WCT EV’s
9 are accessible
6 Surrey Connect EV’s
4 are accessible
We have 4 further vehicles due to be delivered in 2025.
The vast majority of our staff do get paid, however we also have a small number of volunteers.
Yes, there is an annual registration fee of £26.
The dial-a-ride service is run for the residents of Woking Borough and it’s operating area is restricted to within the Borough.
We do offer enhanced dial-a-ride for customers wishing to travel outside of the borough.
Due to the complexities of scheduling dial-a-ride and the use of multiple vehicles in multiple locations,
it is not currently possible to have more than one person amending the system at a time.
The dial-a-ride booking line is operated by one person.
The line is open 9:30 – 11.30 and 14:30 – 16:00 Monday to Friday.
These times are designed to allow time for the operator to deal with voice messages and email bookings.
WCT Bustler operates on a best practice principle, this among other considerations requires us to hold reserves to cover a six month operating period.
In addition, a commercial operator is required to hold in reserve £8,000 for its first vehicle and £4,450 for every additional vehicle.
Dial-a-ride is a multiple pick-up and multiple drop-off service.
For this reason there may be times when only one passenger is on board.
However, on other occasions there may be several people on board at the same time i.e. all passengers travelling to the same destination, shops etc.
Due to funding and the lack of demand currently there is no Dial-a-Ride service on Saturdays.